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Cancellation & Return Policy

Q. What do I do if a product is defective (broken, leaking, expired)?

In case of any issues, you can always talk with our delivery man and he will help you about this matter.  In case you are not satisfied with a product received you can return it to the delivery man at time of delivery.

Q. How do I return products purchased on Dokan.in?

Products once sold will not be taken back unless the product on arrival is damaged, expired, or faulty. Our supply crew checks the quality of all ordered products before they reach you. 

Q. How can I cancel my entire order?

Please contact our customer support in case you wish to cancel the order. On receipt of the cancellation notice we shall cancel the order if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.

Q. How can I cancel items in my order?

You can cancel an item in your order, till the item is ready to deliver by Dokan.in (In some cases this can happen in an hour after you place the order). In order to cancel an item in your order, please call customer support on 801-7070-111.